10 Best CRM Software In 2022

Software for customer relationship management, also known as CRM, assists businesses in enhancing the quality of the brands, services, and overall experience they provide for customers. It records all customer interactions and stores the data, ensuring that the staff is always informed. 

For the company to communicate with its customers when needed, each individual must be recorded in the CRM software database with specific fields to distinguish their individuality. Therefore, CRM enhances the company’s revenues and the number of customers and contacts with those customers.

Many different customer relationship management (CRM) software packages are available on the market nowadays, and it may not be easy to choose the most suitable one for your company. 

Due to this, we decided to compile a list of the top 10 best CRM software solutions for 2022. 

CRM Software: What Exactly Is It?

Customer relationship management software, more widely known as CRM software, is a form of customer database management software solution that assists companies in managing customer information. It’s a centralized hub for customer data that can be utilized to monitor the effectiveness of various sales promotions. 

Salespeople frequently use CRM software, customer service representatives, and marketing departments to perform multiple tasks. Some of these tasks include the management of client contact details, the monitoring of customer experience, and the sending of fully automated follow-ups.

CRM software can be a beneficial tool for companies of all sizes when managing your company’s customer interactions. If you are thinking about implementing CRM software into your company, do the necessary research and select the best CRM that will work for your organization.

Top 10 Best CRM software 

Monday.com CRM

Monday CRM is a powerful software that can be used for managing projects and is a collaborative platform for sales and marketing teams. You may organize your customer information, communications, and workflows with the help of Monday CRM software. In Singapore, it is particularly well-liked among owners of smaller companies.

Monday.com offers its users a variety of payment options, including a Basic Plan that costs $17 per month, a Standard Plan that costs $26 per month, a Pro Plan that costs $39 per month, and an Enterprise Plan. These costs assume there will be two users on the account, and will be paid annually. It allows customers to test the product at no charge.

Pros

• Suited to both big and small gatherings.
• Integrated and user-friendly system
• Good work management tools
• Ability to work with other teams.
• Help for customers is available 24/7.
• Easy-to-implement workflow automation.

Cons

• Few integrations
• Extremely High Learning Curve
• The basic plan is limited
• Switching project views is hard
• Uncustomizable reports

Pipedrive CRM

Pipedrive is a CRM software startup established in 2010. It presently provides its services to more than 100,000 users located in 179 countries across the globe. It claims to have become the first customer relationship management system designed specifically for salespeople.

Pipedrive is a well-known CRM software solution developed to achieve maximum production with the least amount of user involvement.

Each interaction with your customers can be recorded in Pipedrive. You can automate repetitive operations with the help of several different features. Pipedrive is an extremely visually appealing platform.

Price:

• Essential — $9.90 per user per month
• Advanced — $19.90 per user per month
• Professional — $39.90 per user per month
• Enterprise — $59.90 per user per month

Pros

• Simple software
• Advanced methods of generating sales leads
• Deal-focused workflow
• Multiple pipelines, customization
• modular email integration

Cons

• Insufficient marketing automation
• Unable to send mail
• Absence of a built-in phone system
• Apps don’t track user feedback
• Unable to customize reports

Zoho CRM

The sales industry represents the majority of Zoho CRM users. It helps to gather contact information to expand your network. It was first launched to the general public in 2005 and quickly overtook several opponents. 

You won’t find a better customer relationship management system (CRM) available to real estate brokers than this. It is not simply a lead management or sales pipeline software; it is an operating company platform that extends far beyond that.

The system enables third-party interfaces, an AI layer for sophisticated analytics and prediction, and gamification tools to boost CRM. If your company is searching for a CRM solution that can scale with your needs but still provide a high degree of customization and a drag-and-drop interface, Zoho CRM could be the way to go.

Price

• Free forever — Up to 3 users
• Standard — $14/user/month billed annually
• Professional — $23/user/month billed annually
• Enterprise — $40/user/month billed annually
• Ultimate — $52/user/month billed annually

Pros

• In-depth feature set
• Effective and easy onboarding.
• Customizability using Canvas Builder
• Simple, AI-generated reports
• Plan that’s free forever
• Built-in gamification
• Premium users get 24/7 help.

Cons

• Doesn’t provide any on-site service.
• Free version has three users.
• High-level plans have more elements.
• Difficult to learn
• Navigation issues
• Additional price for more features

HubSpot CRM

HubSpot CRM is a well-known brand in the business community. HubSpot stands out from the competition since its customer relationship management tool is available at no cost forever. 

You will have the capacity to personalize it, and it will also include a board for assignments and assistance in synchronizing the marketing team’s efforts. You may easily connect your phone, email, and web browsing experiences. Due to HubSpot’s user-friendly interface, customers can get set up immediately without making significant adjustments. 

There is no question that HubSpot CRM offers the most effective CRM integration platform, something that the other CRM products do not provide for free. This program has a lot of functionality and is quite adaptable.

Although HubSpot is more expensive than some of its competitors in the CRM space, it offers nearly as many advanced features as the market leaders. Regarding advertising, marketing, and customer service posts, their blog ranks high among the top online options.

Price

• Starter plan– $45/month
• Professional plan– $800/month
• Enterprise plan– $3600/month

Pros

• Functioning silently in the background
• An extensive feature set
• Extensive features for no cost
• New payments integration
• Keeps client records and reads feedback

Cons

• Cannot email multiple companies simultaneously
• Free version is limited.
• Some features are only in higher tiers.
• Hard to learn
• No Sidekick auto-updates

Zendesk CRM

Zendesk is customer relationship management (CRM) software solution that can make the job positions of salespersons in any company one hundred times simpler. It all started in Denmark in 2007, and since then, it has spread to various other countries around the globe.

While there are many remarkable qualities of Zendesk Sell, perhaps the best is its smooth connection to Zendesk Support. In order to enable sales teams to concentrate on the end user, the platform’s primary objective is to simplify and standardize various aspects of the sales pipeline and the product design side.

Price

• Team – $18 per user/ month 
• Growth – $49 per user/month
• Professional – $99 per user/month

Pros

• Multiple email templates to create and save sales emails
• Easy-to-read dashboards
• Custom help desk integration
• Numerous useful add-ons
• Efficiency boosting tools

Cons

• Basic CRM Capabilities
• Not friendly to small teams.
• No free plans are available
• High-priced plans

Freshsales

Freshworks developed a CRM program called Freshsales, which is widely regarded as one of the strongest programs in the industry. They assist your team in locating and managing all of your sales leads. This will allow you to have more fruitful conversations with leaders and grow your business.

An intelligent AI is built into Freshsales to give you an overview of all active offers, drawing your attention to the ones that demand it most. As a robust customer relationship management (CRM) tool, Freshsales can develop the most promising leads for your company, seal the most significant contracts, and coordinate various sales pipelines.

Price

• Free — $0 per user per month
• Growth — $15 per user per month
• Pro — $39 per user per month
• Enterprise — $69 per user per month

Pros

• Outstanding free CRM software plan
• Personalizable user interface
• Make your unique reports
• Include phone, chat, and email.
• Smart AI

Cons

• Less third-party integration.
• Free plan is limited.
• Free plan lacks reporting.
• Plans are confusing.

Salesforce CRM

In the context of CRM software, Salesforce is one of the more established brands. Salesforce CRM is a cloud-based, expandable, and, consequently, very user-friendly customer relationship management system. 

Salesforce provides CRM tools that can be used to create a self-service resource that can be utilized for customer support. Customer service representatives also can use the connection data stored in Salesforce CRM to assist customers more efficiently. 

Salesforce is a convenient tool for generating leads and retaining existing customers. However, there is a little bit of a learning curve associated with using Salesforce. The mobile platform, as well as integration support, are included.

This collection of tools has the potential to become one of the most effective CRM software packages for users who have access to extensive data, can personalize their customer experiences, and can integrate third-party applications.

Price

• Open Source: No charge at all

• Lightning Essentials: Starts at $25 and goes up based on demand.

Pros

• Custom dashboard
• Easy-to-navigate
• Strong social collaboration and app market
• Excellent workflows and performance

Cons

• High learning curve
• Expensive
• Poor customer service
• Complex report-making process.

Apptivo CRM

Apptivo is a software as a service (SaaS) that runs in the cloud and includes numerous features. It comes with a CRM system that can scale with your company. It is utilized by over 200,000 organizations spread across approximately 200 countries. 

The Apptivo CRM stands out from the competition because it integrates many different apps into a consistent totality. Apptivo is a great customer relationship management software option for small and midsized businesses. 

On the other hand, how they structure their prices might pressure some people’s budgets. Although the company provides excellent customer service and many leading integration tools, it does not offer a mobile CRM alternative.

Price

• Lite : $10/month/user
• Premium: $15/month/user
• Ultimate: $25/month/user
• Enterprise: Get in touch with the relevant vendor.

Pros

• G Suite-Microsoft integrations
• Customizable features
• Capability to send multiple emails at once
• Training for Products

Cons

• Slow performance
• Could make use of more extensive APIs
• Free plan lacks some tools.

Inslightly CRM

Insightly is a CRM solution as well as software for managing projects that are combined into one. Midsize businesses- to large-sized businesses can benefit from this platform’s expertise.

Because of its simple user interface, extensive customization options, and smooth data import and export, Insightly is an operational CRM system (CRM) that has the potential to benefit your company significantly.

Insightly sales CRM is a perfect option that is also friendly to a small company’s capital and recommended for use by smaller companies. The platform provides many integrations, marketing, and interaction templates, which can be helpful during the early stages of a business’s development. Additionally, there is a mobile-friendly option available to improve your enterprise.

Price

• Plus: $29 per user/month
• Professional: $49 per user/month
• Enterprise: $99 per user/month

Pros

• Easy data entry and sharing
• Smooth, easy-to-use interface
• Tools for Managing Projects
• Powerful resources for analyzing data
• Highly customizable
• High number of features and integrations.

Cons

• Poor customer service
• High-end costs
• Doesn’t have custom workflows

Clickup CRM

Since it was only released in 2017, ClickUp is among our list’s newest customer relationship management (CRM) software programs. All your user information, reports, and correspondence can be found conveniently.

ClickUp is an easy-to-use and adaptable account management solution that lets users generate drag-and-drop Boards to view any workflow quickly. ClickUp can also be used to manage multiple accounts at once.

With just a little field adjusting, users have a fully scalable, cloud-based client management and selling monitoring tool that can monitor the sales teams and centralize customer communication.

Price

• Free forever : $0/user/month 
• Unlimited : $5/user/month 
• Business : $12/user/month 
• Business Plus: $19/user/month 
• Enterprise: Contact sales

Pros

• Multiple connections
• Cost-effective pricing
• Cost-free crm software
• Easy sales lead tracking
• Multipurpose device
• Track projects and sales lead together

Cons

• Not a dedicated CRM
• An excessively large number of features

Final Words

The question is, which CRM software is the most suitable option for you?

Finding the proper customer relationship management (CRM) software for your company can be challenging. 

As of 2022, we’ve compiled a list of the top 10 best customer relationship management (CRM) systems after extensive research. All of these programs have been tried out by companies in the same industry as yours, and they all come highly recommended.

You don’t need to struggle with outdated software and a lack of customer information anymore. Find the most helpful customer relationship management software for your company right now.